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Requesting Service, Pickup and Return Times

When it comes to having your car picked up and dropped off there are a few different ways to go about it.

 

For PICK-UPS or DROP-OFFS through DropCar’s Will service, a valet meets you and takes your vehicle from you or pick-ups or drop-offs your vehicle from a garage, there are three options.

 

 

  • “NOW”. Selecting the now option will assign a valet who will reach you or your vehicle as soon as possible. Our app is location based so if you type in the address of where you need service the app will dispatch your request to the valet that is closest to your location or garage if there is a pick-up or drop-off.

 

 

Please note that during peak times it can take extra time for a valet to reach you or your garage location. To ensure smooth service, always request service at least 30 minutes in advance.

 

 

  • “ON-ARRIVAL”. Driving into the city from out of town and not sure when exactly you will arrive? Our on-arrival feature does all the work for you. Before you depart, simply choose the address you will need service, select on-arrival and our system will use your GPS to track your location. When the system detects that you are 30 minutes from your destination our app will automatically dispatch a valet to meet you at the location.

 

 

Please note on-arrival is only enabled if you are outside our service area and at least 30 minutes from your destination.

 

 

  • “SCHEDULE”. By far our most popular option, scheduling is exactly that: a predetermined time. Using your car is not as random as you might think. Most of the time you know exactly when you need your car or when you know you need it picked up. With our scheduling option, you simply choose the address of where you will need service, select the time you need a valet and we will do our best to be there at that time!

 

 

To schedule any service you must first tap the “calendar” icon in the top right-hand corner, then press "schedule new service' at the bottom, and follow the prompts.

Note, the app also displays a live ETA for pickups and returns, so you can plan accordingly.

 

When requesting a Will service to pick up your car and bring it to the garage or drop off your car from the garage, you will need to specify this information with the valet.

 

If you are parked at one of our self service facilities (Stuyvesant Town/Avenue C, Bronx Terminal Market on Exterior Street or Yankee Stadium Garage on East 153rd Street) and you request a Will service to pick up or drop off your vehicle, the Will service will begin once the valet picks up the key and card from you.



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