The Services constitute a technology platform that enables users of DropCar’s App or website to arrange and schedule certain Valet Services offered by DropCar.
Agreement to Terms
Your access and use of the Services constitutes your agreement to be bound by these Terms, which establishes a contractual relationship between you and DropCar. If you do not agree to these Terms, you may not access or use our Services. These Terms expressly supersede any and all prior agreements or arrangements with you. DropCar may immediately terminate these Terms or any Services with respect to you, or generally cease offering or deny access to the Services or any portion thereof, at any time for any reason.
Supplemental terms may apply to certain Services, such as policies for a particular event, activity or promotion, and such supplemental terms will be disclosed to you in connection with the applicable Services. Supplemental terms are in addition to, and shall be deemed a part of, the Terms for the purposes of the applicable Services. Supplemental terms shall prevail over these Terms in the event of a conflict with respect to the applicable Services.
Changes to Terms & Conditions
Who May Use the Services
Members may use the Services only if they are 18 years or older and capable of forming a binding contract with DropCar and are not barred from using the Services under applicable law.
Registration and Your Information.
If you want to access and use the Services as a Member, you'll have to create an account (“Account”). You can do this via the App or through your account with certain third-party social networking services such as Facebook (each, an “SNS Account”). If you choose the SNS Account option we'll create your Account by extracting from your SNS Account certain personal information such as your name and email address and other personal information that your privacy settings on the SNS Account permit us to access. During the sign-up process, we'll also request identifying information about your vehicle(s), such as the make, model, model year, license plate and registered state. It's important that you provide us with accurate, complete and up-to-date information for your account and you agree to update such information to keep it accurate, complete and up-to-date. If you do not maintain current information with us, we may have to suspend or terminate your Account. You agree that you won't disclose your account password to anyone and you will notify us immediately of any unauthorized use of your Account. You are responsible for all activities that occur under your Account, whether or not you know about them.
When it comes to having your car picked up and dropped off there are a few different ways to go about it.
For PICK-UPS or DROP-OFFS through DropCar’s Will service, a valet meets you and takes your vehicle from you or pick-ups or drop-offs your vehicle from a garage, there are three options.
- “NOW”. Selecting the now option will assign a valet who will reach you or your vehicle as soon as possible. Our app is location based so if you type in the address of where you need service the app will dispatch your request to the valet that is closest to your location or garage if there is a pick-up or drop-off.
Please note that during peak times it can take extra time for a valet to reach you or your garage location. To ensure smooth service, always request service at least 30 minutes in advance.
- “ON-ARRIVAL”. Driving into the city from out of town and not sure when exactly you will arrive? Our on-arrival feature does all the work for you. Before you depart, simply choose the address you will need service, select on-arrival and our system will use your GPS to track your location. When the system detects that you are 30 minutes from your destination our app will automatically dispatch a valet to meet you at the location.
Please note on-arrival is only enabled if you are outside our service area and at least 30 minutes from your destination.
- “SCHEDULE”. By far our most popular option, scheduling is exactly that: a predetermined time. Using your car is not as random as you might think. Most of the time you know exactly when you need your car or when you know you need it picked up. With our scheduling option, you simply choose the address of where you will need service, select the time you need a valet and we will do our best to be there at that time!
To schedule any service you must first tap the “calendar” icon in the top right-hand corner, then press "schedule new service' at the bottom, and follow the prompts.
Note, the app also displays a live ETA for pickups and returns, so you can plan accordingly.
When requesting a Will service to pick up your car and bring it to the garage or drop off your car from the garage, you will need to specify this information with the valet.
You may schedule a Pickup or Return by providing the necessary descriptive information for the desired Parking Services through the App, including (i) the Pickup or Return locations (as applicable), and (ii) the desired Pick Up or Return time (collectively, the “Service Description”). Through the Services, upon submitting a Service Description and requesting such Parking Services to be scheduled, an Agent will contact you. You will have the ability to cancel such Parking Services for a reasonable period of time before the scheduled Pickup or Return. We reserve the right to charge a service charge for late arrivals or no-shows on either a Pickup or Return.
DropCar Current Hours of Operation
DropCar is open Monday through Saturday 7AM to 10PM, and 7AM to Midnight on Sundays. Hours and availability are subject to change.
Members agree to pay, and authorize DropCar's third party payment processor to charge via the credit card or third party payment processing account on file in your Account (your “Payment Method”) for all applicable fees and taxes that may accrue in relation to your use of the Services. Members will be charged a single fee for a Parking Services transaction containing both a Pickup and Return (“Service Fee”). Service Fees may vary, for example based on service or the amount of time your vehicle is stored in the Parking Facility. When scheduling Parking Services through the App, you will be quoted an estimate of the applicable Service Fee before you confirm your reservation. Please note, however, that your actual Service Fee for the Parking Services may vary from these estimates based on the actual amount of time between Drop Off and Pickup (e.g., if you leave your vehicle with DropCar overnight). You are responsible for providing complete and accurate Payment Method and contact information to us. We may suspend or terminate your access to the Services if Service Fees are past due. All fees and payments are non-refundable and non-transferable except as expressly provided in these Terms. All amounts referred to in these Terms, including those set forth through the Services, are stated in U.S. dollars and do not include any taxes. DropCar has no obligation to provide refunds or credits relating to any Services, but may do so in DropCar's sole and absolute discretion.
When a job is completed you will see a screen that will allow you to make an optional tip for the valet. You can also rate and leave a comment regarding the valet service provided.
If you do not see the tip/rate screen or you accidentally close it out, you will have an option to rate and tip the valet by accessing the app menu, click on “billing history” and selecting “recent transactions”. This will allow you to rate any jobs that have not been rated or leave a tip on any that have not been tipped. Once a job has been tipped/rated it is not possible to change the amount.
DropCar will provide limited liability insurance covering Members and Agents during the performance of the Services. DropCar provides excess automobile liability insurance up to $1,000,000 per occurrence. The policy offers liability protection while Valet Services are being provided. As with any automobile insurance policy, additional insurance terms, limitations, and exclusions may apply.
DropCar is fully insured.
DropCar carries $1 million in general liability insurance. We also carry $500,000 in garage keeper's/collision insurance plus workman's compensation and disability.
With our WILL service, if the customer requests the valet to drive with them in their vehicle then the customer's insurance shall be deemed primary for these purposes and DropCar's insurance shall be deemed secondary.
As with any automobile insurance policy, additional insurance terms, limitations, and exclusions may apply.
DropCar is not liable for any lost or stolen items left behind in your vehicle.
DropCar accepts no responsibility for any damage that occurs to your vehicle while parked at any garage facility. DropCar accepts no responsibility for personal items left in your vehicle.
We welcome feedback, comments and suggestions for improvements to the Services (“Feedback”). You can submit Feedback by using the feedback functionality in the App. You grant to us a non-exclusive, worldwide, perpetual, irrevocable, fully-paid, royalty-free, sublicensable and transferable license under any and all intellectual property rights that you own or control to use, copy, modify, create derivative works based upon and otherwise exploit the Feedback for any purpose.
The following Terms cover matters relating to our intellectual property and information that you provide to DropCar.
Content and Content Rights
For purposes of these Terms: (i) “Content” means text, graphics, images, music, software, audio, video, works of authorship of any kind, and information or other materials that are posted, generated, provided or otherwise made available through the Services; and (ii) “User Content” means any Content that Members provide to be made available through the Services. Content includes without limitation User Content.
Content Ownership, Responsibility and Removal
DropCar does not claim any ownership rights in any User Content that you make available through the Services and nothing in these Terms will be deemed to restrict any rights that you may have to use and exploit your User Content. Subject to the foregoing, DropCar and its licensors exclusively own all right, title and interest in and to the Services and Content, including all associated intellectual property rights. You acknowledge that the Services and Content are protected by copyright, trademark, and other laws of the United States and foreign countries. You agree not to remove, alter or obscure any copyright, trademark, service mark or other proprietary rights notices incorporated in or accompanying the Services.
Rights in User Content Granted by You
By making any User Content available through the Services, you hereby grant to DropCar a non-exclusive, transferable, sublicenseable, worldwide, royalty-free license to use, copy, modify, create derivative works based upon, publicly display, publicly perform and distribute your User Content in connection with operating and providing the Services and Content to you and to other Members and Agents.
You are solely responsible for all your User Content. You represent and warrant that you own all your User Content or you have all rights that are necessary to grant us the license rights in your User Content under these Terms. You also represent and warrant that neither your User Content, nor your use and provision of your User Content to be made available through the Services, nor any use of your User Content by DropCar, Agents or Members on or through the Services will infringe, misappropriate or violate a third party's intellectual property rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation.
You can remove your User Content by specifically deleting it. However, in certain instances, some of your User Content may not be completely removed and copies of your User Content may continue to exist on the Services. We are not responsible or liable for the removal or deletion of (or the failure to remove or delete) any of your User Content.
Rights in Content Granted by DropCar
Subject to your compliance with these Terms, DropCar grants you a limited, non-exclusive, non-transferable, non-sublicenseable license to access and view the Content solely in connection with your permitted use of the Services.
Rights and Terms for Apps
Rights in App Granted by DropCar
Subject to your compliance with these Terms, DropCar grants you a limited non-exclusive, non-transferable, non-sublicensable license to download and install copies of the App on mobile devices that you own or control and to run such copy of the App solely in connection with your permitted use of the Services. You may not copy the App, except for making a reasonable number of copies for backup or archival purposes. Except as expressly permitted in these Terms, you may not: (i) copy, modify or create derivative works based on the App; (ii) distribute, transfer, sublicense, lease, lend or rent the App to any third party; (iii) reverse engineer, decompile or disassemble the App; or (iv) make the functionality of the App available to multiple users through any means. DropCar reserves all rights in and to the App not expressly granted to you under these Terms.
Additional Terms for App Store Apps
If you accessed or downloaded the App from the Apple Store, then you agree to use the App only: (i) on an Apple-branded product or device that runs iOS (Apple's proprietary operating system software); and (ii) as permitted by the “Usage Rules” set forth in the Apple Store Terms of Service.
If you accessed or downloaded the App from any app store or distribution platform (like the Apple Store, Google Play or the Amazon Appstore) (each, an “App Provider”), then you acknowledge and agree that:
- These Terms are concluded between you and DropCar, and not with App Provider, and that, as between DropCar and the App Provider, DropCar is solely responsible for the App.
- App Provider has no obligation to furnish any maintenance and support services with respect to the App.
- In the event of any failure of the App to conform to any applicable warranty, you may notify App Provider and App Provider will refund the purchase price for the App to you (if applicable) and, to the maximum extent permitted by applicable law, App Provider will have no other warranty obligation whatsoever with respect to the App. Any other claims, losses, liabilities, damages, costs or expenses attributable to any failure of an App to conform to any warranty will be the sole responsibility of DropCar.
- App Provider is not responsible for addressing any claims you have or any claims of any third party relating to the App or your possession and use of the App, including, but not limited to: (i) product liability claims; (ii) any claim that the App fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection or similar legislation.
- In the event of any third-party claim that the App or your possession and use of the App infringes that third party's intellectual property rights, DropCar will be solely responsible for the investigation, defense, settlement and discharge of any such intellectual property infringement claim solely to the extent required by these Terms.
- App Provider and its subsidiaries are third-party beneficiaries of these Terms as related to your license of the App, and that, upon your acceptance of the terms and conditions of these Terms, App Provider will have the right (and will be deemed to have accepted the right) to enforce these Terms as related to your license of the App against you as a third party beneficiary thereof.
- You must also comply with all applicable third-party terms of service when using the App.
- You agree to comply with all U.S. and foreign export laws and regulations to ensure that neither the App nor any technical data related thereto nor any direct product thereof is exported or re-exported directly or indirectly in violation of, or used for any purposes prohibited by, such laws and regulations. By using the App you represent and warrant that: (i) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist supporting” country; and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties.
You agree not to do any of the following:
- Post, upload, publish, submit or transmit any Content, or otherwise conduct yourself in connection with obtaining or performing Parking Services in a way, that: (i) infringes, misappropriates or violates a third party's patent, copyright, trademark, trade secret, moral rights or other intellectual property rights, or rights of publicity or privacy; (ii) violates, or encourages any conduct that would violate, any applicable law or regulation or would give DropCar to civil liability; (iii) is fraudulent, false, misleading or deceptive; (iv) is defamatory, obscene, pornographic, vulgar or offensive; (v) promotes discrimination, bigotry, racism, hatred, harassment or harm against any individual or group; (vi) is violent or threatening or promotes violence or actions that are threatening to any person or entity; or (vii) promotes illegal or harmful activities or substances.
- Use, display, mirror or frame the Services, or any individual element within the Services, DropCar's name, any DropCar trademark, logo or other proprietary information, or the layout and design of any page or form contained on a page on the Site or in the App, without DropCar 's express written consent;
- Access, tamper with, or use non-public areas of the Services, DropCar 's computer systems, or the technical delivery systems of DropCar 's providers;
- Attempt to probe, scan, or test the vulnerability of any DropCar system or network or breach any security or authentication measures;
- Avoid, bypass, remove, deactivate, impair, descramble or otherwise circumvent any technological measure implemented by DropCar or any of DropCar 's providers or any other third party (including another user) to protect the Services or Content;
- Attempt to access or search the Services or Content or download Content from the Services through the use of any engine, software, tool, agent, device or mechanism (including spiders, robots, crawlers, data mining tools or the like) other than the software and/or search agents provided by DropCar or other generally available third party web browsers;
- Send any unsolicited or unauthorized advertising, promotional materials, email, junk mail, spam, chain letters or other form of solicitation;
- Use any meta tags or other hidden text or metadata utilizing a DropCar trademark, logo URL or product name without DropCar 's express written consent; Use the Services or Content for any commercial purpose or in any manner not permitted by these Terms;
- Forge any TCP/IP packet header or any part of the header information in any email or newsgroup posting, or in any way use the Services or Content to send altered, deceptive or false source-identifying information;
- Attempt to decipher, decompile, disassemble or reverse engineer any of the software used to provide the Services or Content;
- Interfere with, or attempt to interfere with, the access of any user, host or network, including, without limitation, sending a virus, overloading, flooding, spamming, or mail-bombing the Services;
- Collect or store any personally identifiable information from the Services from other users of the Services without their express permission; Impersonate or misrepresent your affiliation with any person or entity;
- Violate any applicable law or regulation; or
- Encourage or enable any other individual to do any of the foregoing.
Although we're not obligated to monitor access to or use of the Services or Content or to review or edit any Content, we have the right to do so for the purpose of operating the Services, to ensure compliance with these Terms, or to comply with applicable law or other legal requirements. We reserve the right, but are not obligated, to remove or disable access to any Content, at any time and without notice, including, but not limited to, if we, at our sole discretion, consider any Content to be objectionable or in violation of these Terms. We have the right to investigate violations of these Terms or conduct that affects the Services. We may also consult and cooperate with law enforcement authorities to prosecute users who violate the law.
Links to Third Party Websites or Resources
The Services may contain links to third-party websites or resources. We provide these links only as a convenience and are not responsible for the content, products or services on or available from those websites or resources or links displayed on such sites. You acknowledge sole responsibility for, and assume all risk arising from, your use of any third-party websites or resources.
We may terminate or suspend your access to and use of the Services, at our sole discretion, at any time and without notice to you. You may cancel your Account or Agent Account at any time via the settings in the App. Upon any termination, discontinuation or cancellation of Services or your Account or Agent Account, the following sections will survive: ”Payment Terms,” “Content Ownership, Responsibility and Removal,” “Termination,” “Warranty Disclaimers,” “Assumption of Risk and Indemnity,” “Limitation of Liability,” “Dispute Resolution” and “General Terms.”
THE SERVICES AND CONTENT ARE PROVIDED “AS IS,” WITHOUT WARRANTY OF ANY KIND. WITHOUT LIMITING THE FOREGOING, WE EXPLICITLY DISCLAIM ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUIET ENJOYMENT OR NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE. We make no warranty that the Services will meet your requirements or be available on an uninterrupted, secure, or error-free basis. We make no warranty regarding the quality, accuracy, timeliness, truthfulness, completeness or reliability of any Content.
DROPCAR conducts BACKGROUND CHECKS INCLUDING criminal AND MOTOR VEHICLE BACKGROUND CHECKS ALONG WITH A REVIEW OF OTHER RELEVANT BACKGROUND INFORMATION on its Agents. Further, only Agents who successfully complete DROPCAR's SCREENING PROCESS, as determined in DROPCAR's discretion, will provide Parking Services. DROPCAR endeavors to ensure positive interactions between Members and Agents, and works hard to ensure an optimal, comfortable and safe experience; however, Agents are human beings, and no one is perfect. DropCar makes no warranty in connection with and/or arising from, Agent's provision of Parking Services, any acts, action, behavior, conduct, and/or negligence on the part of the Agent. FURTHERMORE, DROPCAR MAKES NO WARRANTY REGARDING THE PARKING FACILITY IN WHICH MEMBER'S VEHICLE WILL BE STORED BETWEEN DROP OFF AND PICK UP.
Assumption of Risk and Indemnity
THE PARKING FACILITIES USED BY DROPCAR ARE PROVIDED BY THIRD PARTY PARKING FACILITY PROVIDERS, AND BY UTILIZING PARKING SERVICES, YOU AUTHORIZE DROPCAR TO STORE YOUR VEHICLE IN ANY ONE OF SUCH PARKING FACILITIES, SUBJECT TO THE POLICIES OF SUCH FACILITY THEN IN EFFECT. YOU KNOWINGLY AND FREELY ASSUME ALL RISK WHEN USING THE SERVICES, INCLUDING THE PARKING SERVICES. YOU, ON BEHALF OF YOURSELF, YOUR PERSONAL REPRESENTATIVES AND YOUR HEIRS, HEREBY VOLUNTARILY AGREE TO RELEASE, WAIVE, DISCHARGE, HOLD HARMLESS, DEFEND AND INDEMNIFY DROPCAR AND ITS OFFICERS, DIRECTORS, EMPLOYEES, CONSULTANTS, AGENTS, SUCCESSORS AND ASSIGNS, FROM AND AGAINST ANY CLAIMS, DISPUTES, DEMANDS, LIABILITIES, DAMAGES, LOSSES, AND COSTS AND EXPENSES, INCLUDING, WITHOUT LIMITATION, REASONABLE LEGAL AND ACCOUNTING FEES ARISING OUT OF OR IN ANY WAY CONNECTED WITH YOUR (I) ACCESS TO OR USE OF THE SERVICES OR CONTENT (II) RECEIPT OF PARKING SERVICES INCLUDING, WITHOUT LIMITATION, FOR BODILY INJURY, WRONGFUL DEATH, EMOTIONAL DISTRESS, OR OTHER DAMAGES OR HARM, WHETHER TO YOU OR TO THIRD PARTIES, WHICH MAY RESULT FROM THE PROVISION OF PARKING SERVICES, OR (III) VIOLATION OF THESE TERMS, INCLUDING, WITHOUT LIMITATION, FOR BODILY INJURY, WRONGFUL DEATH, EMOTIONAL DISTRESS, LOSS OF SERVICES OR OTHER DAMAGES OR HARM, WHETHER TO YOU OR TO THIRD PARTIES, WHICH MAY RESULT FROM YOUR USE OF THE SERVICES. DROPCAR IS NOT LIABLE FOR ANY LOST OR STOLEN ITEMS.
Limitation of Liability
NEITHER DROPCAR NOR ANY OTHER PARTY INVOLVED IN CREATING, PRODUCING, OR DELIVERING THE SERVICES OR CONTENT WILL BE LIABLE FOR ANY INCIDENTAL, SPECIAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOSS OF DATA OR GOODWILL, SERVICE INTERRUPTION, COMPUTER DAMAGE OR SYSTEM FAILURE OR THE COST OF SUBSTITUTE SERVICES ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR FROM THE USE OF OR INABILITY TO USE THE SERVICES OR CONTENT, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT DROPCAR HAS BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE, EVEN IF A LIMITED REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
EXCEPT AS OTHERWISE SET FORTH HEREIN, DROPCAR WILL HAVE NO LIABILITY TO YOU OR TO ANY THIRD PARTY THAT ARISES OUT OF OR RELATES TO AGENT'S PROVISION OF PARKING SERVICES OR ANY DISPUTE, CONTROVERSY OR CLAIM THAT ARISES OUT OF OR RELATES TO AGENT'S ACTIONS OR INACTIONS, MEMBERS' ACTIONS OR INACTIONS, OR PROVISION OF PARKING SERVICES
WITHOUT LIMITING THE COVERAGE OF DROPCAR 'S INSURANCE POLICY AS DESCRIBED HEREIN, IN NO EVENT WILL DROPCAR 'S DIRECT LIABILITY ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR FROM THE USE OF OR INABILITY TO USE THE SERVICES OR CONTENT EXCEED $1000. THE ASSUMPTION OF RISK AND LIMITATION OF LIABILITY SET FORTH ABOVE IS A FUNDAMENTAL ELEMENT OF THE BASIS OF THE BARGAIN BETWEEN DROPCAR AND YOU.
Between You and a Parking Facility
Because the Parking Services involve the utilization of third party Parking Facilities, in the event that you have a dispute with a Parking Facility, DropCar, may, in its sole discretion, facilitate communication between you and the Parking Facility in connection with such dispute. If such a dispute is unable to be resolved between you and the Parking Facility, DropCar may, in its sole discretion, and where feasible, intervene in such dispute and take any actions we deem appropriate.
These Terms and any action related thereto will be governed by the laws of the State of New York without regard to its conflict of laws provisions.
Notwithstanding the provisions of the “Changes to Terms or Services” section above, if DropCar changes this “Dispute Resolution” section after the date you first accepted these Terms (or accepted any subsequent changes to these Terms), you may reject any such change by sending us written notice within 30 days of the date such change became effective, as indicated in the “Last Updated” date above or in the date of DropCar's letter to you notifying you of such change. By rejecting any change, you are agreeing that you will arbitrate any Dispute between you and DropCar in accordance with the provisions of this “Dispute Resolution” section as of the date you first accepted these Terms (or accepted any subsequent changes to these Terms).
These Terms constitute the entire and exclusive understanding and agreement between DropCar and you regarding the Services and Content, and these Terms supersede and replace any and all prior oral or written understandings or agreements between DropCar and you regarding the Services and Content. If for any reason a court of competent jurisdiction finds any provision of these Terms invalid or unenforceable, that provision will be enforced to the maximum extent permissible and the other provisions of these Terms will remain in full force and effect.
You may not assign or transfer these Terms, by operation of law or otherwise, without DropCar's prior written consent. Any attempt by you to assign or transfer these Terms, without such consent, will be null and of no effect. DropCar may freely assign or transfer these Terms without restriction. Subject to the foregoing, these Terms will bind and inure to the benefit of the parties, their successors and permitted assigns. Any notices or other communications provided by DropCar under these Terms, including those regarding modifications to these Terms, will be given by DropCar: (i) via email; or (ii) by posting to the Services. For notices made by e-mail, the date of receipt will be deemed the date on which such notice is transmitted.
DropCar's failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. The waiver of any such right or provision will be effective only if in writing and signed by a duly authorized representative of DropCar. Except as expressly set forth in these Terms, the exercise by either party of any of its remedies under these Terms will be without prejudice to its other remedies under these Terms or otherwise.